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Customer Service Advisor

CV-Library

Posted on Dec 1, 2021 by CV-Library

Wiltshire, United Kingdom
Customer Service
Immediate Start
£18.8k - £19.3k Annual
Full-Time
Customer Service Advisor

Salary: £18,750 - £19,250 per annum

Location: Swindon Town Centre

Hours: 37 ½ hours per week - Monday - Friday 8.30am - 5.30pm (1 in 3 Saturdays 9.30am - 12.30pm)

Our client, a globally recognised financial services provider, are looking for Customer Service professionals to join their supportive and successful team in their offices based in Swindon.

As a Customer Service Advisor, you will be responsible for assisting customers with queries and general administration of their account.

This is a great opportunity for anyone who is looking to kick-start a career. It doesn't matter if you don't have experience working in a contact centre environment before, as our client will give you full training to understand their clients, products and offers. So if you've previously worked in retail, or in the service industry-our client is looking for great people with transferrable skills who can understand customer challenges and communicate clearly and confidently.

You will receive excellent skills training to help you effectively become a better, more confident and persuasive communicator so you can go even further in your role.

Main Responsibilities:

Providing a superb level of customer service
Operating effectively within a wider customer experience team
Discussing features of customers' life & pensions products all within the documented processes
Handling standard queries and specialist enquiries where appropriate
Identifying vulnerable customers, showing empathy & considering referral to the vulnerable team.

In order to be successful in this role, our client is looking for:

A passion for helping people
Transferrable experience of face-to-face or call centre-based customer service
Experience of developing strong customer relationships.
Confident in using multiple computer systems

In return for your hard work and commitment, our client offers fantastic benefits including:

A starting salary of £18,750. This will then rise to £19,250 once you have successfully completed your probation period.
6 monthly salary increases if KPI's are achieved with the opportunity to be earning £21,500 within 2years of employment
Home working days will be considered once you have completed your probation period
23 days holiday (rising to 27) with the opportunity to buy extra leave
Monthly/Annual Review Recognition Scheme & Awards
The opportunity to grow & develop your career within financial services
Opportunity to join our creating Future Leaders Programme to fast track your career into management
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
The opportunity to take a paid day out of the office, volunteering for our clients charity partners or a cause of your choice
Exclusive colleague offers on Mobile phone contracts
25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
Discounted Dining Cards offering up to 50% off food
Discounted at home fitness plans and gym memberships
Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more.

So if you want to work in a customer service role where the Company puts their customers and employees at the heart of everything they do, APPLY TODAY

Reference: 215295465

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