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IT Support Analyst


Posted on Dec 1, 2021 by CV-Library

City of Edinburgh, United Kingdom
Immediate Start
Annual Salary
Quorum Network Resources are one of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider and we are currently looking to add an additional permanent IT Support Analyst to our rapidly growing Managed Services team. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure.

The role of IT Support Analyst:

* Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution

* Proactively reviewing automated alerts and responding as required through to resolution

* Implementing client and internal projects on your own or as part of a team either remotely or onsite.

* System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops

* Performing advanced troubleshooting which may also include working together with Microsoft and other vendors

What we are looking for:

* Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity

* Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required

* Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre

* Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge

* Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills


* Experience of Office 365 and Microsoft Azure would be an advantage

* Networking knowledge covering Cisco LAN/vLAN/WAN technologies

* Previous experience of working within an IT Managed Services provider environment with multiple clients would be an advantage

Why Quorum?

Quorum is an Employee Owned Scottish company providing custom developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients from major financial institutions to small business and everything in-between.

We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies.

Still not convinced? We have a great collaborative, knowledge sharing working culture with low staff turnover and we have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees' individual needs to make work-life fit around personal life. And above all, we are a genuinely nice bunch of people.

If, like us, you eat, sleep and breathe technology, click APPLY to send your CV for immediate consideration.

Candidates with previous experience or job titles including; Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Azure, Exchange, CCNA, CCNP, IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, Senior IT Support, IT Apprentice may also be considered for this position

Reference: 215292760

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