This Job Vacancy has Expired!

Account Manager

CV-Library

Posted on Dec 1, 2021 by CV-Library

Greater Manchester, United Kingdom
Sales
Immediate Start
Annual Salary
Full-Time
Account Manager
People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
The Account Manager's (Internal Practice Success Manager) primary focus is to support a geographical base of Accountants and Bookkeepers, nurturing strong relationship and trust with the ultimate aim of creating outstanding advocacy for Sage’s services and products to be used both internally and for resale in the marketplace. This will be achieved through a structured telephone contact strategy coupled with a customer success programme so that Accountants maximise the value of products and services selected and resold. This will be driven by a consultative approach based on the Accountants needs and aspiration. The level of engagement and advocacy will be measured through the delivery of revenue and base penetration measured by resale and customer feedback such as Net Promotor Score (NPS).
Key accountabilities and decision ownership:
* Continuously maintain and nurture strong relationships across the base creating advocates for Sage measured by growing your active base of resellers and winning new to sage Accountants.
* Implement and maintain a robust customer success model for your whole base.
* Gain an understanding of clients’ pain points and deliver responsive solutions and support
* Be creative and active across social media to ensure Sage and your Accountants achieve maximum exposure in order to build a presence and pull in the market.
* Support and enhance the interlock with relevant departments and colleagues e.g. Customer Service, PMM, Product, Marketing, Direct Sales, Loyalty and Sales Operations.
* Maintain a high level of product knowledge so you can confidently demonstrate & make recommendations from Sage’s product portfolio.
* Ensure the CRM system and pipeline are kept up to date in order to accurately forecast and drive sales performance.
* Keep fully up to date with Industry changes that affect both our Accountants in practice and Sage product portfolio
* Achieve a minimum of 9.2 NPS and CSAT, demonstrating strong engagement within base.
* Promote the use of Sage University in existing base and achieve 40% of base registered with Sage University.
* Host a monthly Webinar to existing base supporting engagement with Sage.try changes that affect both our Accountants in practice and our product portfolio

Reference: 215292267

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