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Head of Technical Operations

CV-Library

Posted on Dec 1, 2021 by CV-Library

Inverness, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
Head of Technical Operations
Location: Remote working (Inverness)
Salary: £60,000 To £65,000
Contract: Full Time, Permanent
Hours: Mon-Thur 9am -5.30pm, Fri 9am – 5pm
We are Medilogik and we are recruiting!
We're looking for a full-time Head of Technical Operations to lead our small but expanding team.
With a knowledge of Azure, Kubernetes, Docker and CI/CD you will support the Chief Operating Officer in building and maintaining our customer environments.
About the Role:
Team Management
* Line management responsibility to include performance management, allocation of work, objective setting and KPIs
* Work collaboratively with internal and external teams ensuring that the Azure platform supports current and future needs of the business ensuring operational requirements are considered as part of platform services life cycle management
* Work in conjunction with Product Development teams to ensure our platform is aligned with their technology strategy
* Ensure workloads and effort are managed and aligned with the activities and priorities of other teams
* Understanding and commercial experience of working in an Agile framework and with globally distributed teams
Reporting
* Ensure all activities are logged, monitored, and escalated as appropriate including security and major incident management
* Maintain and manage services within the allocated operational budget
* Implement, manage, improve, and monitor service levels to agreed target levels
Technical
* Oversee and manage all elements of the EMS Technical Delivery programme
* Ensure the technical delivery of EMS is completed to a consistently high standard and within agreed project timescales
* Ensure the technical delivery of EMS meets all professional standards and industry regulations
* Provide technical input to all tender responses
* Responsible for all Interfacing and Integration specifications for all customers' hospital systems
* Thorough understanding of project/program management techniques and methods
* Knowledge of Integration (HL7, FHIR) down to message and development level
* Windows and SQL knowledge for performance tuning
* Responsible for the performance of the EMS™ service desk ensuring agreed customer Service Level Standards are met
* Assist in improving the operational systems, processes and support policies to aid better contract monitoring and management reporting
* Build an effective customer support experience for all system users
* Identify process improvement and modifications to develop strategies, increase efficiency, and improve on existing company objectives
* Apply change, risk and resource management principles as required
* Assist in management of all ISO Standards
Head of Technical Operations – What we need from you:
Skills:
* Excellent organisational and leadership skills
* An analytical mindset with great problem-solving abilities
* Excellent Written and Oral Communication Skills
* Customer-facing management experience at all levels
* Excellent 3rd party supplier management experience
* Operational management of Business-critical services
* Hands-on detailed knowledge of Monitoring + management of servers.
Qualifications:
A minimum of 5 years’ industry experience
Educated to degree level
Demonstrated experience in developing standard operating procedures for operations and technical support. e.g., ITIL Certification or Equivalent.
Eligibility to work in the UK
Benefits of Working at MEDILOGIK:
Remote working friendly culture
Market leader in endoscopy software
Competitive holiday and flexible working arrangements
Company pension
A bit about us!
MEDILOGIK was formed to deliver the Endoscopy Management System EMS to meet a number of identified requirements from GI Endoscopists throughout the country. The three main aims have been substantially met by delivering a fully browser-based system with an integrated scheduling and booking module and the ability to provide single click JAG Clinical Audit Reports. Subsequent to this we have been one of the first suppliers to meet the requirements of the National Endoscopy Database NED.
It would be great if you had experience in the following: Windows, Linux, ISO, Cyber & Essentials, HL7, FHIR, Interfacing, management, ITIL, SQL Server, CI/CD, Cloud, Azure, Health Tech, IT, Technology, Tech, Technological, Engineer, Remote Worker
If you feel that you have the skills and experience to be successful within this role, click on apply today!
No agencies please

Reference: 215292005

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