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Contact Centre Agent


Posted on Nov 30, 2021 by CV-Library

West Midlands (County), United Kingdom
Customer Service
Immediate Start
Annual Salary
Contact Centre Advisor – Home-based with a view to a West Midlands-based Office
With a total of 14 Dealerships, West Way Nissan is the largest Nissan approved dealership group in the UK. We have an exciting opportunity for an experienced and enthusiastic Contact Centre Advisor to join our dynamic and highly successful Contact centre team. This position is well suited to a person who is looking to join a leading innovative brand and further their career in the automotive retail industry.
Your role will be to capture all enquiries into our booking system, make contact with the customer to fully qualify their leads and ultimately secure appointments for our dealerships.
You will have the ability to meet and exceed internal and external customer expectations, build and maintain successful partnerships with customers, understand and apply customer service techniques and to focus on the achievement of long-term customer loyalty.
Applicant will ideally have automotive experience, knowledge of RTC link is advantageous.
Part-time applicants must be able to work Mondays and Fridays.
At West Way Nissan, you can enjoy the benefits of a preferential family and friends discount, 3 years’ salary life cover, Standard Life Pension scheme, an Employee Assistance Programme (EAP), as well as training and genuine career progression opportunities. We also operate in accordance with our core values that make us FITTER for purpose; Fairness, Integrity, Teamwork, Trust, Excellence and Respect.
If you have the qualities for this role and share our core values, please apply below

Reference: 214585070

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