This Job Vacancy has Expired!

IT Support Analyst

CV-Library

Posted on Nov 30, 2021 by CV-Library

Greater London, United Kingdom
IT
Immediate Start
£20k - £30k Annual
Full-Time
Our client provides a range of high-quality end to end software services to the business user. They enable their clients to increase their customer service experience and improve their business performance.

They have an exciting opportunity for an IT Support Analyst to make an immediate impact upon the success of the business and to work with a fast-moving, open-minded and supportive development team. The opportunity is to work within a forward-thinking development team with a specialty of Customer Support.

Key Responsibilities

Ensure that operational systems are fully supported in line with policies and procedures, identifying root causes and proposing solutions
Monitoring and management of system alerts
Identify and highlight call trends
Identify and contribute to continual improvement projects
Candidate Profile

• Knowledge of ticketing systems
• Knowledge of Android and iOS platforms i.e. iOS 12+, and Android software such as Android Oreo (Version 8), Android Pie (Version 9 and 10), etc and familiarity with their devices such as phones and tablets.
• Familiar with Zoom software, to be able to host meetings, record them and send to customers.
• Familiar with CRM systems.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA'S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, sex, sexuality, race or religion and we confirm that we will gladly accept applications from persons of any age sex, sexuality, race or religion for this role

Reference: 215280959

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