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Customer Service Advisor

CV-Library

Posted on Nov 30, 2021 by CV-Library

Derbyshire, United Kingdom
Customer Service
Immediate Start
£21.5k - £21.5k Annual
Temporary
Customer Service Advisor – Derby - £21,450

As a Customer Service Advisor, you will be responsible for effectively planning and coordinating work through communication with internal and external customers. You will work during the evening and early morning, with a handover at the start and end of the shift. The working hours for this position are 8 am – 8 pm or 8 pm – pm rota including two weekends out of four and the salary for this position is £21,450.

The location has an on-site restaurant and coffee shop and good transport links. Customer Service Responsibilities You will schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity · You will provide customer service to both internal and external customers via telephone and webchat as / when required – for example, to update customers on the likely arrival time. · You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated · You will ensure that all the client and operational requirements are met in a professional and efficient manner. Out of hours this may include keeping the client and Customer Solutions Plus Management team informed of any ongoing incidents or events. · You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction · You will provide a positive and innovative input into the team, through the provision of solutions to problems and embracing change · You will ensure that safety issues are reported in line with Company procedures If you are interested in this Customer Service position, please apply now for immediate consideration

Reference: 215280822

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