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Customer Services Advisor

CV-Library

Posted on Nov 30, 2021 by CV-Library

Maidstone, Kent, United Kingdom
Customer Service
Immediate Start
£9 - £10 Hourly
Contract/Project
Customer Services Advisor
Maidstone
£9 per hour
Full Time Contract

Novax Recruitment is actively seeking a Customer Services Advisor based in Maidstone. This is a temporary position working full time hours. The client can accommodate home working after a training period at their office in Maidstone. For this reason we are only considering candidates from a commutable distance.

In this role you will act as a first point of contact for all customers contacting the council through a variety of different channels, including telephone, web forms, web chat and social media requests. The Technical Customer Support Agents are responsible for handling enquiries on behalf of 14 different services for the authority, making decisions on behalf of back office services.

You will ensure that an excellent level of customer service is consistently provided for internal and external customers. Handling social media enquiries and providing digital support and promotion.

We are looking for a candidate with experience in call centres/contact centres, dealing with customers over the phone and complaints. Experience of adapting communication styles to suit different communication channels ie. telephone & email is also desired.

For more information, please contact Euan at Novax on (phone number removed), or follow the job advert to apply

Reference: 215280437

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