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Customer Service Advisor

CV-Library

Posted on Nov 30, 2021 by CV-Library

Gloucestershire, United Kingdom
Customer Service
Immediate Start
£18.5k - £22.5k Annual
Full-Time
Customer Service Advisor

An exciting opportunity has arisen with my client. They are a market leader in their sector and are striving to add to their already impressive customer service team.

The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.

Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact
Have an active involvement in Quality Assurance, ensuring that policies, procedures, and best practices are met and maintained at both an individual and team level
Manage and adhere to service level and resolution targets for assigned customers
To engage with teams across the business to ensure customer requests are completed in a timely manner
To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers
To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
Effective customer resolution ensuring information is compliant against Industry standards.

The successfull candidate will have the following:

Ability to build rapport

Experience in providing an excellent level of customer service

Good computer literacy, including Microsoft word and Excel

Excellent written & verbal communication skills

Excellent time management with ability to prioritise workloads

Effective objection handling

Numeracy and problem-solving skills

Proven track record of working in a target focused environment and driving successful performance.

Utility industry knowledge & experience would be beneficial

Behaviours:

Manages relationships effectively both internally and externally

Influences outcomes by using effective negotiation

Treats customers the way we like to be treated ourselves

Engaging and motivating attitude and style

Methodical and organised

Is receptive to feedback and acts accordingly

Exceptional team player who builds open and supportive relationships

Flexible and adaptable approach to work

Creative and innovative

The benefits of working for this company are:

They offer competitive rates of pay.
Potential career progression.
They promote a positive, approachable and welcoming culture throughout the company.
Hybrid working available
Excellent benefits and bonuses available
For further details, please contact Paul Furlong by email on (url removed) – or by phone on (phone number removed).

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors, Electricians and Laboratory Technicians to name but a few. For more details visit our website

For details of other opportunities available within your chosen field please visit our website

Reference: 215279569

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