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Customer Service Advisor

CV-Library

Posted on Nov 30, 2021 by CV-Library

Greater London, United Kingdom
Customer Service
Immediate Start
£23k - £25k Annual
Full-Time
Customer Service Advisor - Permanent position - £25,000 - Orpington

My client, a highly successful manufacturing organisation are seeking a Customer Service Advisor on a permanent basis. You will be responsible for providing customer satisfaction, from customer inquiry all the way to payment and then to following up after the purchase has been made.

Duties Include:
• Provide customers with exceptional service
• Respond to all customer queries in a timely manner including, issuing quotes for consumable, products and delivery times
• Provide customers with updates regarding stock, shipping details, invoices, delivery dates ect.
• Administration support, including the use of CRM systems
• Educating customers on any information
• Contacting customers following delivery to gather product reviews and feedback

Requirements:
• Excellent communication skills, verbal and written
• Proficient with MS Office (Excel, Word)
• Good understanding of CRM systems
• Previous experience in a Customer Service
• A willingness to learn new things

Reference: 215279275

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