Service Desk Analyst
Posted on Nov 29, 2021 by CV-Library
The main duties and responsibilities of the Service Desk Analyst will involve:
To act as the first point of contact for all IT and mobile device user queries for all companies that use Bouygues Construction IT Support
To ensure that all telephone queries reported via the IT Service Desk are correctly recorded in to the call logging system
To ensure that any queries reported via the ticket logging system are responded to and resolved or escalated to other teams in a timely manner
To develop an understanding of the core application systems within the organisation and where competent to do so, to seek to resolve issues using tools and documentation available to the IT Service Desk team or escalate to other teams where appropriate
To communicate and share information with other IT Service Desk team members and managers to provide efficient customer service
To adhere to the agreed IT Service Desk rota, break and lunch break schedule as directed by the IT Service Desk Supervisor
The candidate will have the following skills, experience, and qualifications:
Excellent communication skills, both written and verbal, together with polite telephone manner
Advanced knowledge and / or interest in computers and IT
Good troubleshooting and investigation skills
Well organised and able to prioritise workload
Able to work individually as well as in a team
Previous experience in customer service is an advantage
Bouygues Construction is a global leader in construction, with operations in more than 60 countries. We design, build and operate projects in the sectors of building, infrastructure and industry. A committed leader in sustainable construction, we see innovation as our primary source of added value – one that benefits our customers and partners, and improves our productivity and the lives of our employees.
Across the brands of Bouygues UK, Linkcity, Uliving, Bouygues Energies & Services, Bouygues Travaux Publics, VSL and Axione, Bouygues Construction United Kingdom has operated in the UK for over 20 years, continually incorporating technological advances to meet environmental and social challenges. As a leader in sustainable construction, we ensure that each of our projects fulfils a triple promise: to be innovative, responsible and committed.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.
Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.
We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly): your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions
We offer an excellent benefits package including:
Generous holiday allowance
Company share scheme
Cycle to work scheme
Season ticket loan
Employee assistance programme
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