This Job Vacancy has Expired!

IT Service Desk Analyst

CV-Library

Posted on Nov 26, 2021 by CV-Library

Hampshire, United Kingdom
IT
Immediate Start
£15 - £15 Hourly
Full-Time
A temporary to permanent position for an IT Service Desk Analyst has arisen with our client in Winchester.

Position required office attendance during training, but the opportunity to work from home will be there when made permanent.

A Service Desk Analyst shares responsibility for the successful administration of the Service Desk's 1 st tier operations and ensuring its function meets or exceeds exacting standards for service support as defined by service agreements.

Reporting to the Service Desk 1 Team Lead the role has responsibility for maintaining the interface between customers and IT operations and for providing a single point of contact for all service affecting requests and incidents.

Working within a team of service specialists a Service Desk Analyst will develop and operate systems for detecting, recording and resourcing service affecting incidents and seek measures to expedite the fulfilment of requests and minimise the effects of incidents of service degradation and interruption.

Skills and Experience:

ITIL Practitioner or Foundation certified
Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA
Appropriate level experience of a busy 1 st tier Service Desk operation
Good application support experience with a proven ability to learn new and complex software applications.Hours of work are 9am till 5.30pm, 40 hours per week, Monday to Friday.

To apply please send your CV or email for more information.

121 Jobs is acting as an Employment Agency in relation to this vacancy

Reference: 215262067

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