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Account Manager


Posted on Nov 25, 2021 by CV-Library

West Bridgford, Nottinghamshire, United Kingdom
Customer Service
Immediate Start
£20k - £26k Annual
Are you driven by providing quality customer service?

Do you thrive in a fast paced environment?

Would you like to work in a consultative sales role where your customer’s needs come first?

* Full time

* Monday – Friday

* 8.30am – 17.00pm

* Salary £20,000 with OTE of £26,000

Please get in touch if you are a customer focused Account Manager wanting to join a friendly forward thing business in West Bridgford.

Your primary responsibility is to manage, maintain and strengthen relationships within the business. Acting as the key contact for a dedicated portfolio of SME and corporate accounts. Regularly liaising with both suppliers and customers in order to provide excellent levels of customer service whilst offering bespoke contracts and solutions in line with the customer’s needs.

Your duties will be -

* Identify new business opportunities within existing customer portfolios including up-selling and cross-selling our business services and referrals accordingly.

* Using the full Microsoft Office package, particularly Excel and Outlook

* Manage the P&L of for your portfolio so that revenue is retained, and income is increased in order to meet and exceed agreed targets.

* Resolve any conflicts or issues to the best of your ability.

* Work alongside internal departments effectively.

* Create and maintain a healthy pipeline of potential new, cross-selling and up-selling opportunities

* Continually review the service offering to ensure that customer requirements/expectations are met, facilitating improvements where necessary

* Ensuring system is updated as required and data is up-to-date at all times

* Maintain an excellent knowledge of company service offering as well as being responsive to changes within the sectors/markets of customers in your portfolio

* Ensuring Data entry is detailed and correct and the company’s storage systems are current.

To apply for this role or any other Account Management roles please get in touch

“Major Recruitment act as an Employment Agency for permanent roles and an

Employment Business for temporary opportunities

Reference: 215250394

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