Field Service Engineer/2nd Line IT Support Engineer

The ECS Group Limited

Posted on Nov 25, 2021 by The ECS Group Limited

Limerick, Ireland
IT
Immediate Start
€35k - €37k Annual
Full-Time

Field Service Engineer/2nd Line IT Support Engineer
Location: Limerick
Salary: €35,000 - €37,000

To provide remedial service to a wide range of industry products and perform direct maintenance as required and resolved complex problems.
The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Responsibilities/Technologies:

*Works with clients to determine problem and develops and implements appropriate technical solution.
*Answers to or escalate calls within given timescales.
*Undertakes installation and maintenance of client systems eg PCs, networks.
*Carries out complex repairs/upgrades to existing systems.
*Monitors recurring faults or errors, analyses trends and develops relevant response.
*Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
*Assists in development of test and repair processes.
*Liaises with help desks, support centres etc.
*Diagnoses and carries out complex repairs/upgrades to all mid-range defined hardware, including UNIX, printer and networks.
*Installs and tests network operating systems.
*Performs troubleshooting and problem resolution.
*Undertakes prompt ordering and return of parts.
*Processes paperwork and systems relevant to client queries/upgrades.
*Participation in out of hours standby and call out rotation, currently 1 in 2 weeks but subject to change based on client need.

Full JD available upon application

ECS Resource Group are an Equal Opportunity Employer.

In accordance with the Equality Act 2010, if you require an alternative form of application please let us know.

Reference: 1410460681

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