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1st/2nd Level Helpdesk Support Consultant - Brussels - English speaking - 6 months+

Octopus Computer Associates

Posted on Nov 24, 2021 by Octopus Computer Associates

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

1st/2nd Level Helpdesk Support Consultant - Brussels - English speaking - 6 months+

(1st Line Support, 2nd Line Support, 1st Level, 2nd Level, First, Second, Support, IT Support Officer)

Blue chip client is urgently looking for a 1st/2nd Level Helpdesk Support Consultant.

THIS IS AN ONSITE ROLE IN BRUSSELS

Mission
Position: Internal, local IT support

Context
We are looking for a 1st & 2nd level helpdesk support colleague that will join and reinforce our local IT team
As long as there is no force majore (full lockdown imposed by the Belgium government), the mission will be %100 on-site.
The role is technical, with some administrative duties. No project management and/or IT management skills are required.

The breakdown of the workload is;
%40: Tier-1 & Tier-2 Support: Service Desk support for end-users
%30: Migration preparation
%20: On & Off boarding of users
%10: Partial Back End support

Activities
End User Support
Troubleshooting incidents and problems using ITIL framework
Managing requests using ITIL framework
Use ITSM Ticketing tool (EasyVista/ServiceNow)
On-boarding and orientation of new users
Off-boarding of departing users
Office 365 and 3rd party license allocation

Installation & configuration of;
o Multifactor authentication (MobilePass & Microsoft Authenticator)
o 3rd party applications (non-Microsoft apps)
Manage access control badges and permissions
Manage Mobile phones
o Physical deployment and configuration of mobile phones
o Subscription & invoice management, troubleshooting technical issues, SIM swap, etc.
General Office 365 support (Must!)
o Standard office tools
o Teams
o OneDrive
o SharePoint
General third party application support
Basic training and educating users on O365

End-point Hardware Support;
Deploy computers via SCCM
Troubleshoot all hardware related problems
Replace old/retired computers & prepare them to return to the lessor
Coordination of the damaged/broken computers with the manufacturers
Asset Management
o Track assets through an asset tracking system
o File asset inventory on paper

Server Support;
Manage file access permissions in AD
Manage Outlook mailbox/calendar permissions & delegation
Manage distribution & security Lists
Use SCCM admin interface to manage computers and generate reports
Working with a globally distributed IT across globe
Maintain Print & Scan-to-email infrastructure

Skills
Technical Skills;
Good understanding of and working knowledge on;
o Proven experience of Office 365 suite (Important)
o ITSM suites (in general)
o General application troubleshooting
o General hardware troubleshooting
Basic understanding of;
o Windows server 2012, 2016, 2019 infrastructure
o VMware and Hyper-V virtual infrastructure
o PowerShell and Batch Scripting
o TCP/IP Networking, DNS
o Bitlocker technology

Soft Skills;
Education: High school or higher
Minimum of 3 years of relevant work experience
Stress resistant personality
Excellent problem solving and troubleshooting skills
Very good written and oral Communication Skills
Ability to work independently
Motivation to work in a highly dynamic business environment
Fluent English (mandatory), French and/or Dutch are a major assets

Deliverables
Update, follow-up and close incidents within predefined SLAs
Report to IT manager on regular basis
Prepare computers and infrastructure for migration
KPI
Number of incidents treated, closed and resolved,
Incident reaction & resolution time
End-user satisfaction

Please send CV for full details and immediate interviews. We are a preferred supplier to the client

Reference: 1409190389

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