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Customer Account Manager

CV-Library

Posted on Nov 24, 2021 by CV-Library

Merseyside, United Kingdom
Customer Service
Immediate Start
£20k - £21k Annual
Full-Time
Customer Account Manager

Location: Prescot
Salary: £20,000 - £21,000 per annum
Hours: Monday to Friday

My client based in Prescot is looking for a Customer Account Manager to join their expanding team. The role involves handling calls from clients and managing their existing accounts. The position comes with a salary of £20,000 - £21,000 per annum. The hours of work are Monday to Friday during the core hours of 9:00am to 5:30pm.

The main duties of the role are;

Taking inbound calls, emails or messages dealing with a variety of customer service queries
Accurate recording of information onto a live system
Query handling in response to customer requests with the support of clear information and processes
Process changes in Client/Customer records in response to appropriately authorised requests
Striving to provide a professional service at all times
Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer serviceTo be considered for the position you must;

Have excellent communication and organisation skills
Be self-motivated
Come from a customer/client services background
Possess the ability to priorities workloads
Professional Outlook
Must be able to work as a Team
Confident and Positive Outlook
Excel skillsIf you feel you have the right experience for this position then please apply online.

KEYWORDS: inbound; outbound; customer service; account manager; admin; helpdesk;

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Reference: 215238260

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