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Life Cycle and Customer Service Manager - Puurs, Belgium - Dutch speaking

Octopus Computer Associates

Posted on Nov 21, 2021 by Octopus Computer Associates

Puurs, Antwerpen, Belgium
Immediate Start
Annual Salary

Life Cycle and Customer Service Manager - Puurs, Belgium - Dutch speaking

One of our Blue Chip Clients is urgently looking for a Life Cycle and Customer Service Manager.

Please find some details below:

-Lead & manager the customer service team in their day-to day business

-Have ownership of the customer service team

-Communicate with different teams, inside & outside supply chain

-Collaborate with different teams, inside & outside supply chain

-Take part in different projects


-is a point of contact for order processing/customers: gives them feedback about the expected delivery times, taking into account the agreements regarding lead times, etc. is the contact person for escalation related topics. Coordinates back logs & back orders.

-coordinates the demand control activities (short term 0-3 months)

-determines the priorities for QA releases in case of back logs, taking into account the needs of the customers

-is responsible for preparing the weekly push below min report, push production schedule and monthly KPIs

-regular an timely training of SOPs in Up4Growth

-ensure that all GMP, NVS, ISO and legal standards are met

-active preparation in the commitment made in the context of the ISO14001 environmental policy, the correct application of the job-specific environmental procedures

-representing Customer Service in projects/programs (eg NOSSCE, JEDI)

-responsible for the monthly demand analysis & review process (midterm horizon 3 to 24 months, part of the Sales & Operations (S&OP) process

-participation in meetings with different stakeholders to guarantee a high CSL


Soft-Skills Good communicator/Team lead experience

Other specifics Dutch mandatory/Pharma experience preferably/Analytical/Stress resistent

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Reference: 1406373646

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