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Process Manager (SACM, Assets, CI, CMDB)- Brussels, Belgium and Remote - English speaking

Octopus Computer Associates

Posted on Nov 20, 2021 by Octopus Computer Associates

Brussel, Belgium
IT
Immediate Start
Annual Salary
Contract/Project

Software Asset and Configuration Manager (SACM) - Brussels, Belgium and Remote - English speaking

(Process Lead)

One of our Blue Chip Clients is urgently looking for a Software Asset and Configuration Manager (SACM)

The project is based in Brussels, Belgium - some remote work may be allowed.

Please find some details below:

Description: The primary role of a Process Manager is to evaluate and make improvements to business processes. Process Managers ensure the efficiency of business operations and create and implemtn changes or improvements as needed.

Function: SIAM Role: Software, Asset & Config Manager (Process Lead)

Role Description

Oversees the entire Service Asset and Configuration Management (SACM) life cycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed life cycle process and procedures to ensure the registration, maintenance, and control of the CMDB and ensures the integrity and accuracy of the data within.

Responsibilities

Ensure that CMDB Content is up to date, working directly with Data Owners

Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area

Ensure the data integrity and accuracy of information within the CMDB for the managed area

Review accuracy and completeness of asset data

Raise data quality issues with Data Owners and Service Providers

Conduct regular data quality audits for managed area

Report and escalate exceptions in the Change Process for the managed area to the Change Managers Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers

Assist in in access management in regards to managed area of CMDB. Audit CMDB data as defined in IT Asset Management Service

Description Document

Ensure the integrity and accuracy of information within the CMDB for all the account assets, Define and deploy standards throughout the delivery environment to ensure repeatable, measurable, consistent processes for Asset Management

Cross-check the information in the CMDB against defined standards and escalate where standards are not being met to data owners, Identify the Data Manager and Data Owner for new CI's, Identify new data managers and trains them on the tool, processes and standards

Provide training upon request to CMDB users

Expected Skills

Ability of managing virtual teams to deliver updates to the CMDB

Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Awareness of SAS70, Sarbanes Oxley, or FDA regulations business implications

Computer systems knowledge, integration and architecture concepts

Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts; Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings

Problem solving skills

Understanding of cross systems interrelations in context of the global business process

Understanding of Service Management Framework

Core Behaviors

Client Value & Service Excellence

Collaboration

Continuous Learning & Self Development

Diversity

Flexibility

Initiative

Life Balancing

Professional

Integrity

Resilience

Languages:

English: Fluent

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Reference: 1406006597

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