Software, Asset & Configuration Manager
Posted on Nov 20, 2021 by DWI Consulting Ltd
We are looking for a Software, Asset & Config Manager (Process Lead)
Oversees the entire Service Asset and Configuration Management (SACM) life cycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed life cycle process and procedures to ensure the registration, maintenance, and control of the CMDB and ensures the integrity and accuracy of the data within.
Ensure that CMDB Content is up to date, working directly with Data Owners Assist with audits of CMDB data whenever necessary.
Perform internal audits for the managed area
Ensure the data integrity and accuracy of information within the CMDB for the managed area Review accuracy and completeness of asset data
Raise data quality issues with Data Owners and Service Providers.
Conduct regular data quality audits for managed area.
Report and escalate exceptions in the Change Process for the managed area to the Change Managers Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data managers.
Assist in in access management in regards to managed area of CMDB. Audit CMDB data as defined in IT Asset Management Service Description Document.
Ensure the integrity and accuracy of information within the CMDB for all the account assets,
Cross-check the information in the CMDB against defined standards and escalate where standards are not being met to data owners, Identify the Data Manager and Data Owner for new CI's,
Identify new data managers and trains them on the tool, processes and standards
Provide training upon request to CMDB users.
Ability of managing virtual teams to deliver updates to the CMDB
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
Awareness of SAS70, Sarbanes Oxley, or FDA regulations business implications
Computer systems knowledge, integration and architecture concepts
Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework