Salesforce Business Analyst - SFCC & CloudCraze
Posted on Nov 20, 2021 by Stott and May
Salesforce Commerce Cloud Business Analyst
Salesforce Commerce Cloud Consultant with expertise in technology landscape such as E-commerce, Digital Experience Platforms, Content management systems, Marketing and Automation. Experience required in consulting assignments and projects across domains. Experience in implementing SFCC based solutions (B2C Demandware) is mandatory.
*Conducting business diagnostics to help clients establish industry leading E-commerce solutions, technology, processes, procedures and training
*Creating strategic and tactical recommendations for customers for modifying and enhancing the existing commerce operations, procedures and systems
*Developing thoughtful and innovative strategies to improve customer (internal/external) experience, increase revenue generation, bring in efficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integration
*Demonstrating an in-depth understanding of multiple domains
*Analyzing the business needs of the clients to help identify business problems and propose solutions, make recommendations for process and business flows and develop consensus on requirements.
*Gathering the Business requirements through interaction, research and industry standard model-driven analysis techniques. Be the liaison between the Business units, technology teams and support teams.
Specific responsibilities include:
oDefine and Scope Business Areas
oElicit Requirements through Customer workshops
oAnalyze and document requirements
oCommunicate Requirements through artifacts like Business Requirements Document, Implementation requirement Document, User stories, Use cases, Wireframes, Data model etc.
oWork closely with the Solution Architecture team and the Product Engineering team to conceptualize a solution
oReview test scenarios designed by Quality Assurance team and perform high level functional testing to ensure high quality of product.
oMaintain the RTM from Requirements to Testing & validate that the solution meets the Requirements
oPrepare training manuals and impart training to the end users
oOrganize Customer Show & Tells and User Acceptance Testing sessions
oParticipate in post-live project activities
*Serving as the conduit between the customer community (internal and external customers) and the software development team.
*Overseeing and creating presales documentation - Presentations, collaterals, POV decks, Customer Response documents etc.
*Publishing thought leaderships articles and other publications in this space
*Reviewing new technologies and developments in Salesforce space and identifying opportunities for improvement.
*Communicate any updates of project status and elevate project concerns to Project Manager.
Experience & skill expectations:
*Experience in consulting with fortune 500 companies/industry leaders across industry verticals
*MBA from Tier 1 B Schools is advantageous
*Good understanding of CRM concepts
*5+ years of experience of implementation and management of eCommerce Solutions as a functional consultant Salesforce commerce
*3+ years working experience on end to end SDLC of Salesforce Commerce cloud solutions for at least 2 implementations in B2C application landscape - Demandware.
*Should have basic understanding on out of the box SFCC configurations
*Knowledge of and extensive experience with Adobe and Sitecore
*Experience of leading the solution design and implementation of content management systems, E-commerce solutions and bespoke web applications.
*Strong Understanding of web application architectures complemented with latest enterprise mobile architectures and development approaches.
*Experience of leading agile teams in implementing large scale digital solutions
*Experience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user/training documentation etc.), hands-on detailed systems, data modelling, development, conducting end user training and implementation.
*Good understanding of Agile methodologies and tools, especially prioritization and management of flexible scope
*Experience as a pseudo Product owner/SCRUM master and capability to maintain a robust well prioritized & estimated Product Backlog.
*Ability to build business case, develop ROI Matrix and produce business roadmaps
*Adept at handling pressure situations involving multiple region client teams, multi-vendor situations and global project teams
*Ability to work creatively and analytically in a problem-solving environment
*Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users
*Ability to work effectively in a remote, virtual, global environment
*Ability to effectively perform both in a team and as an individual contributor
*Flexibility to travel within and outside of India
*Demonstrated ability to learn and embrace new and changing technologies, applications and solutions.
*Established thought leadership through publishing white papers, point of views, speaker in forums, conceptualizing frameworks and business solutions