Salesforce Business Analyst (Service Cloud)
Posted on Nov 18, 2021 by ERP Resource Base
Salesforce Business Analyst (Service Cloud) required for a 6-month contract role (plus extensions) starting in January. Our client requires at least 3 years of Service Cloud experience with familiarity of working within an agile environment. Successful applicants would have experience within CRM business processes such as marketing campaigns in addition to the following skills; Experience in defining detailed business requirements and analysing incidents (bugs). Ability to read, understand, challenge and update functional specification documents, release notes, and technical documentation. Understanding of potential impacts on cross-functional processes.
Additional experience of other Salesforce products (mainly Marketing Cloud) is considered desirable.
This role will be mainly remote working for now but with an onsite presence required in Belgium of up to 3 days in the future so flexibility to travel onsite is expected by the client.