Posted on Nov 17, 2021 by Experis AG
Please only apply if you have an EU or Swiss nationality.
Experis Switzerland is looking for a Support Engineer. Our client is an IT consultancy and the end-client is a well-known global agricultural science & technology company. It is a temporary assignment based in Basel.
Do you have the right skill set and can start immediately, read on and apply!
Start Date: Asap
Duration: 3 months (then after a permanent employment)
Salary: CHF 68'000/year (excl. additional perks eg education etc.)
- ServiceNow ticket handling knowledge
- Communicative and supportive personality
- Good German skills. English in addition. French is beneficial
- Windows 10, AD DS, Office 365, Teams, Zoom, OneDrive, Cisco AnyConnect
- Knowledge about Mobile Devices HW, iOs, Android
- Remote support tool LogMeIn
- Meeting room management (Video and Audio Equipment)
Your responsibilities will include but are not limited to:
- Logging, resolving, and assigning incidents into ServiceNow
- Own the incident throughout its life cycle
- In vWICs (Virtual WalkIns), walk End Users through installing applications and computer peripherals
- Install applications and peripherals for End Users in WICs and onsite
- Guide users with simple, step-by-step instructions
- Conduct troubleshooting (remote and face-to-face)
- Test alternative pathways until an issue is resolved
Apply today to secure your chances in this interesting opportunity. Should you require additional information, please contact Marc Kaars. Please only apply if you have an EU or Swiss nationality.