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IT Support Technician

Posted on Nov 17, 2021 by Berkmann Wine Cellars

London, United Kingdom
Immediate Start
£25k - £32k Annual
IT Support Technician

We are proud to be the largest family owned and family-run wine importer in the UK. We have been selling premium wine since 1964 and our expertise has grown along with our award-winning portfolio. The wineries we represent are like us - progressive and fiercely independent - and we sell their delicious wines to our ever growing customer base which includes both the on and off trade.


We have a newly created role of IT Support Technician based in our central London office. This is a great opportunity looking after our IT Hardware, operating systems and applications. You will monitor cloud and web solutions, including software and service licences. In fact, you will become the main point of contact for the daily handling of technical support issues and troubleshooting.


Reporting to the Head of IT, you will need to keep our busy teams connected, whether this is mobile, or desktop equipment. As we invest in our IT infrastructure this is a great opportunity to learn, improve your own knowledge and become an integral part of our IT team.

RESPONSIBILITIES (not limited to)

  • Diagnose and resolve technical problems via telephone or remote desktop for all computer hardware, software and peripherals, using where appropriate, a range of software tools and troubleshooting techniques.
  • To perform hardware repairs and upgrades including operating systems and business applications for existing and new users.
  • To log all support jobs and document their outcomes.
  • To install, expand and maintain computer wired and wireless networks including associated peripherals such as printers, routers/modems wireless access points etc.
  • Configure routers, switches and firewalls.
  • Provide professional rapid response to all user support requests.
  • To assist in the acquisition of computer hardware, software and peripherals and maintenance of in house stock.
  • To provide basic instructional training, and assist with onboarding of new users.
  • Help with equipment moves when necessary.
  • Suggest ways to improve IT infrastructure, whilst continually assessing needs and equipment of all users.
  • Install and configure computer hardware operating systems, monitor and maintain networks, set up new user accounts and profiles.
  • Test and evaluate new technology.
  • Assist with equipment disposal and decommissioning.
  • To maintain confidentiality at all times.
  • To identify your training needs in discussion with the Head of IT.


  • A minimum of 2 years' experience in an IT helpdesk or Support Environment as the point of contact for technical supprt issues or troubleshooting.
  • Demonstrable skills in identifying and resolving many common computer faults, whether hardware, software or network related, using a systematic approach.
  • Windows 10 Pro operating system
  • Managing Apple software and hardware would be advantageous
  • Azure, Windows Server or Powerball, Office 365, SharePoint, ESET anti-virus or similar.
  • Ability to multi-task, manage numerous 'cases' at once, whilst remaining calm and professional
  • Excellent communication and administration skills
  • Understanding of computer networks and systems and understand topologies and types as well as wired and virtual networking and Protocols
  • Hold a wide understanding of computer networks and systems, DHCP, NAT and DNS. Knowledge of API's and Web Services, Visualisation and virtual network, WAN and LAN Connectivity, including routers, firewalls, Wi-Fi and security
  • Have an awareness of security threats and countermeasures, organisational policies and procedures, legislation, VPN's and security platforms and tools for networks and businesses.
  • Hold a knowledge of cloud-based platforms, systems and security


  • Proactive and well organised
  • Persuasive communicator with the ability to explain clearly
  • Not fazed by a challenge and keen on finding solutions and solving problems
  • Not afraid to take ownership of issues, and is self-motivated
  • Strong team player, with a high degree of integrity
  • Ability to use tact and diplomacy in all interpersonal relationships with colleagues and the ability to provide a high level of customer care and satisfaction.
  • Finally, a good sense of humour is not essential but would be most welcome!


This role is 37.5 hours per week; 7.5 hours per day Monday to Friday (with an unpaid break of 1 hour). The position is expected to join the rota for additional out of hours cover and this is paid as overtime.

OFFER - The appointed candidate will be given the below package:

  • Starting salary range £25k-£32k, experience dependant
  • 25 days annual leave, plus bank holidays
  • Generous staff discount on our wine
  • Being part of a diverse and successful family owned and run company
  • Auto-enrolment to our Company Pension Scheme
  • Access to support and training
  • 'Job Referral' scheme paying £500 when the new employee you have referred passes their probation (subject to tax and NI).

CLOSING DATE - 19 th November 2021, if any suitable CV's are received before the closing date then individuals may be invited to interview and an appointment made.

HOW TO APPLY - This is a key role for our business, therefore if you are interested in applying for the vacancy please submit your CV to Click here to contact this recruiter

We are unable to provide feedback on your application should you not be invited for interview and we cannot consider your application if you do not satisfy the required knowledge and experience criteria detailed above.

Equal consideration will be given to all candidates, irrespective of their gender, race, disability, marital status, religion, age or sexuality.

We regret that we can only accept applications from person authorised to work within the UK.

No Agencies Please - We thank you for your interest in working with Berkmann Wine Cellars, however, we have our own internal HR and Recruitment team who support our recruiting needs. We will not pay fees nor acknowledge any CV's supplied to Berkmann Wine Cellars unless you have been briefed on the role by a member of our HR Team. Thank you for your understanding in advance

Reference: 1401626692

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