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Service Desk engineer

IT Di-Visions AG

Posted on Nov 14, 2021 by IT Di-Visions AG

Not Specified, Switzerland
Immediate Start
Annual Salary

Service Desk engineer

Job Description

  • Support Desktop environment (hardware and software), remote access systems and mobile platform
  • Assist with Audio/Visual meeting room support in Zurich
  • Office moves and changes
  • Onboarding and support for new staff members
  • Provide an outstanding 1st/2nd level IT support service for clients in 5 Swiss locations and offices across mainland Europe and the United Kingdom.
  • Proactively maintain IT assets and inventory
  • Feedback regularly to the Service Desk manager around potential issues or frustrations in Zurich
  • Incident/Request management following ITIL best practices utilising Service Now
  • Installation of hardware and software (testing, setup, deployment)
  • IT system administrative tasks, eg account creation, deletion, RSA setup etc.
  • Process creation and documentation
  • Work on a shift basis to cover the Helpdesk hours of 7.30 to 18.30 and c overage of 24/7 'on call' on a rotational basis


  • Previous lead experience
  • At least 2 years of experience in a similar support position
  • English language skills, both written and spoken (minimum Cambridge First Certificate level)
  • German language skills, both written and spoken (minimum B2/Certificate Deutsch level)
  • Extensive knowledge of Windows 7 &10, SCCM as well as MS Office 2010 & O365
  • MS Active Directory and Exchange administration experience
  • Good knowledge of diagnosing and troubleshooting software and hardware faults
  • Basic understanding of networking technologies, administration tools and fault diagnosis (at 1st line level)
  • Configuration knowledge of iOS and Android devices
  • Experience of market data feeds (Bloomberg, Market Map, DataStream, etc.)
  • Relevant Microsoft certification (eg MCITP, MCSA, MSCE, MOS) and ITIL awareness and certification

Contract Details

  • Start: ASAP
  • Workload: 100%


IT Di-Visions is a friendly and dynamic IT placement agency which has a real track record with companies within the financial, telecom, insurance and other interesting industries in Switzerland.
We place IT experts in contracting positions as well as in permanent employment contracts.

For further technical information, please contact Mr. Emanuele Gorelli.

Please send your complete electronic application to

IT Di-Visions AG
(see below)

Reference: 1397932475

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