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Data & Solution Analyst - Amsterdam, NL - 6 months+

Global Enterprise Partners

Posted on Nov 13, 2021 by Global Enterprise Partners

Amsterdam, Noord-Holland, Netherlands
Immediate Start
Annual Salary

Data & Solution Analyst - Amsterdam, NL - 6 months+

Global Enterprise Partners is currently looking for a Data & Solution Analyst to join our large retailer client for an initial contract of 6 months.

Tasks of the Data & Solution Analyst

  • Collect Data and Customer Feedback
  • Build a framework to measure, collect and combine the different types of operational and customer feedback data entering the E-commerce business
  • Investigate new approaches and feedback technologies that enables the team to deliver better feedback experience
  • Categorize and analyse data both quantitatively and qualitatively
  • Identify ways to improve productivity levels and reduce the need for contact through root cause resolution or providing customers better self-service
  • Create daily and weekly reporting to ensure all agreed internal and external SLA's and KPI's are met
  • Translate findings into easy-to-understand reports or presentations for management
  • Alert management when spikes in the data sets indicate issues that need immediate action
  • Create awareness of need and use of feedback and follows up once findings have been routed to teams

Requirements of the Data & Solution Analyst:

  • 4+ years' experience in an analytics role
  • Experience with E-commerce Operations and Customer Service preferred
  • Experience with data visualization tools (Tableau, Google Analytics, Data Studio)
  • Experience with ERP systems and Business Process Mapping Tools (Visio, Industry Print, etc)
  • Experience with Adobe Marketing Cloud (or IBM Watson/Adobe Marketo/Zeta/Lyris)
  • Detail oriented and organized
  • Results driven and people focused
  • Passionate about customer experience and continuous improvement
  • Excellent written and verbal communication skills
  • Advanced Excel skills
  • Proficiency in English
  • Real team player

Details of the Data & Solution Analyst Role:

Full-time position (40 hours/week)

Start date: ASAP

Duration: 6 months +

Office location: Amsterdam area, Netherlands

Interested? If you, or somebody else you know could be interested in the Data & Solution Analyst position, please apply directly with an updated CV to Eva Donaque or call.

Reference: 1397162181

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