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Market Insight Analyst

South Staffs Water (Incorporating Cambridge Water Company)

Posted on Nov 12, 2021 by South Staffs Water (Incorporating Cambridge Water Company)

West Midlands, United Kingdom
Immediate Start
£24k - £24k Annual
Market Insight Analyst

Salary: £24,000 per annum
Hours: 37 Hours (Monday to Friday)
Location: Green Lane, Walsall & Hybrid working

At South Staffs Water we deliver clean and reliable water supplies to around 1.5 million customers within the South Staffs and Cambridge regions.

We are looking for a permanent Market Insight Analyst to join our Retail Market Team to support the business as we look to deliver proactive customer focussed activities. Operating within the non-household customer sector you will be delivering activities to further improve levels of performance and Retailer engagement.

Key Responsibilities:

• Working closely with the Retail Market Manager you will be reviewing processes, systems and solutions to identify areas of opportunity for performance improvement and efficiency
• You will undertake root cause analysis activity in specific areas including MPS and OPS industry metrics and update systems as appropriate
• Organising, facilitating and documenting process review workshops including initiatives associated with standardising communications to Retail partners
• Delivery of documentation, performance metrics and process maps will be required as well as the requirement to present these key elements back to business stakeholders
• Support to the Retail Market Manager in presenting key updates back to the business including at Executive level
• Assist the transition of processes from the WSD Portal into the new MOSL bilateral hub
• Activities in support of R-Mex industry metric performance improvement

The Ideal Candidate:

As part of a small team you will play a vital role working with all stakeholders to deliver system, people and process change. It is essential to have a proven record of supporting change programmes across different teams and be able to demonstrate your ability to work with a range of stakeholders and be driven to deliver business improvement activities in a customer centric way.

As an employee of South Staffs Water you will have access to a range of benefits. For further details, please visit the Careers section of our website .

To apply please forward your CV to:

Closing Date: 29th November 2021

Reference: 1396320252

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