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IT 3rd Level Supporter

Helvetica Partners Sarl

Posted on Nov 11, 2021 by Helvetica Partners Sarl

Zürich, Switzerland
Immediate Start
Annual Salary

We are currently looking on behalf of one of our important clients for an IT 3rd Level Supporter. This role is permanent position based in Zurich Canton.

Your Role:

  • Support the coordination & resolution of 3rd level customer support cases.
  • Carry out 3rd level Case Management: track, coordinate & solve all 3rd level support cases (HW, SW & FW) for partners & end customers.
  • Partake in customer relationship management in social networks: track problems & answer questions from users on social networks.
  • Create & update technical documentation for the various products & features.
  • Track corrective & preventive actions after a 3rd level support case: track tickets that are processed in the development team to ensure the delivery of the solution to relevant customers.

Your Experience & Profile:

  • At least 3 years of professional experience in IT Support, including experience in 3rd level support.
  • Skilled & experienced in Linux Operating Systems.
  • Completed training as a Computer Scientist, Electrical Engineer or similar.
  • Fluent German & English language skills (spoken & written) are mandatory.

If you wish to apply, please send us your resume in Word of PDF format.

Reference: 1395925797

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