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Scrum Master (Enterprise IT Tools & Processes)

Experis AG

Posted on Nov 6, 2021 by Experis AG

Zürich, Switzerland
Immediate Start
Annual Salary

Scrum Master (Enterprise IT Tools & Processes)

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services ranges from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing, and placing specialised professional talent.

About the Role: Position summary & Main tasks/activities (short and precise definition of the role and most important activities listed)

Are you a change agent with a passion for working with people and teams to help them improve and deliver their best work? As experienced Scrum Master, you will work as a credible Servant Leader for the Product Owners, Product Area Lead, Chapter Leads and the Squad Members. You will support the work of the Squads by maintaining the backlog and facilitating Scrum ceremonies like stand ups, sprint planning, and retrospectives. You will ensure team performance is monitored through the Squad's dashboard and help identify continuous improvement opportunities to help the team work better and smarter. As a catalyst, you drive improvements and changes to positively challenge the norm where the issues are outside of a squads' control. You support process improvements within a Product Area or on complex issues.

On this role, you:

  • Are a servant leader with high emotional intelligence
  • Coach and develop Scrum based Squads to be self-organized, and helping to remove their impediments
  • Are a Change agent with passion for working with people and squads to help them improve and deliver their best work
  • Help the squad to keep focus. eg by acting as a buffer between external distractions and the squad
  • Support a Product Owner setting goals, scope for the Squads and supporting product backlog management
  • Contribute to the Product Area with proficient coaching & mentoring skills
  • Mediate through conflicts, help the squad to make decisions, and encourage leadership in others
  • Foster self-organization, collaboration and knowledge sharing
  • Demonstrate proficient knowledge about Agile frameworks and its principles
  • Support and promote a feedback culture based on the Scrum values (commitment, courage, focus, openness and respect)
  • Support a culture of continuous improvement of the squad's processes and productivity
  • Exchange ideas and issues with other Scrum Masters, nurturing internal Agile community and Community of Practice

You will be expected to:

  • Work with Squads to embed and reinforce Agile practices and behaviours

o Lead and facilitate various Scrum ceremonies, such as sprint closing and planning, stand ups, retrospectives

o Provide constructive feedback to team members to increase Agile maturity

  • Support the Product Owner maintain and refine the product backlog

o Review and manage backlog items to ensure the latest work status is captured and updated as appropriate

o Ensure work is appropriately balanced across the team and that all work is captured within the backlog

  • Enable the organization's Agile way of working

o Model behaviours to support the organization's Agile transformation

o Actively create and maintain an atmosphere and culture within Squads based on the Agile leadership behaviours

  • Identify continuous improvement opportunities and best practices to progress the work of the Squads

o Engage with Chapter Leads to help identify and deliver against training needs to support Agile practices

o Engage with individual Squad members to identify opportunities to improve

About the Team (Description of the team and context in which the role sits in)

GTS Engineering empowers Business & IT to innovate and deliver secure digital solutions.

The Network Services Product Area's scope involves

  • Office LAN & WiFi (including Smartbuilding)
  • Mobile inhouse coverage
  • Internet breakouts & Proxy management
  • Remote VPN access (Swisscom & OSAG MEPs)
  • Firewall services (DMZ, Datacenters, logistics)
  • (SD)WAN services (including local Internet Firewalls)
  • Cloud connectivity (MPLS, VPN, express routes, Megaport)
  • Monitoring, reporting and capacity management (Orion, Steel central)
  • Datacenter connectivity
  • WAN Optimization
  • Secure Access (Cisco ISE, dot1x)
  • DDI Services (internal & external DNS, DHCP, IPAM)
  • Network Loadbalancing
  • API Management & Automation
  • Office projects (delivery of network & infrastructure for CRES)
  • Global Level 1.5 support for customers and vendor coordination

About you: (education, linguistic ability, professional experience, leadership qualities, soft skills)

We are happy to meet you if you possess:

  • More than 3 years experience working with Agile teams following Scrum and Kanban methodologies, and strong understanding of Agile practices, tools and techniques
  • Capability to understand and speak the Engineer's language and understand the wider context of their day-to-day engineering work
  • Experience with international Enterprise IT organizations
  • A continuous improvement mind-set and dedication to uncovering better ways of working
  • Ability to influence behaviour without having formal organizational hierarchy
  • Excellent communications and people-interaction skills

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Danny Besse.

Reference: 1391697284

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