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Technical Writer - IT (Pharma)

Experis AG

Posted on Nov 4, 2021 by Experis AG

Basel, Switzerland
Immediate Start
Annual Salary

Technical Writer - IT (Pharma)

For our client, Switzerland's leading pharmaceutical company, we are looking for a Technical Writer with experience within the pharmaceutical industry and working knowledge of ServiceNow. This is initially a 12-month contract with high extension possibility, based in the Basel area, Switzerland.

Tasks & Responsibilities:

  • Planning and implementing a knowledge base for the EpiCX ecosystem in Service Now
  • Study, outline, write, and edit new and existing content, working closely with various product teams to understand project and product requirements
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Collaborate with various leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Produce high-quality documentation by incorporating business context alongside technical details that meets applicable standards and is appropriate for its intended audience
  • Maintain and upkeep the repository through every release cycle
  • Create tutorials to help end-users use a variety of products
  • Create and maintain the products information architecture within ServiceNow

Must Haves:

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • 5+ years of experience as a Technical Writer, preferred in a project environment in the pharmaceutical industry
  • Good working knowledge of ServiceNow Knowledge Base
  • Demonstrated experience in managing Knowledge Base for large transformation programs
  • Experience preparing end user documents for Salesforce CRM or similar systems
  • Fluency in English (spoken and written) is a must
  • Lives the spirits of an agile innovative culture with a mindset of servant leadership
  • Proven ability to quickly learn and understand complex topics
  • Superior written and verbal communication skills with different Business Partners (developers and BA), with a keen eye for detail

Nice to haves:

  • Pharma Commercial Operations experience is an added advantage
  • Business domain knowledge for Commercial Excellence, CRM, Multichannel, analytical/dashboards, finance/procurement would be an asset
  • Experience working with business stakeholders and vendors to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Proven ability to handle multiple topics simultaneously, with an eye for prioritization
  • Strong interpersonal skills, skilled in facilitation, situational awareness, communications and mentoring
  • Working knowledge of SDLC and release processes
  • Passionate about learning, sharing and further developing best practices to achieve greater impact
  • Strong awareness of geographic, cultural and organizational opportunities, conditions and constraints to build sound, sustainable and collaborative relationships with stakeholders.

General Information:

  • Start date: ASAP, latest 01.12.2021
  • Duration: 12 months
  • Extension: possible
  • Location: Kaiseraugst, Switzerland
  • Workload: 100%

Interested in this opportunity? Kindly send us your CV today through the link in the advert. Should you have any questions please contact Nastasia Whyte.

Reference: 1390228814

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