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Technical Writer

Coopers Group GmbH

Posted on Nov 4, 2021 by Coopers Group GmbH

Kaiseraugst, Aargau, Switzerland
Health Care
1 Dec 2021
Annual Salary

Ihre Aufgaben:

Plan and implement a knowledge base for the ecosystem in Service Now
Study, outline, write, and edit new and existing content, working closely with various product teams to understand project and product requirements
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Collaborate with various leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Produce high-quality documentation by incorporating business context alongside technical details that meets applicable standards and is appropriate for its intended audience
Maintain and upkeep the repository through every release cycle
Create tutorials to help end-users use a variety of products
Create and maintain the products information architecture within ServiceNo

Ihr Profil:

Education related to Computer Science, Information Systems, or related field
More than 5 years of experience as a Technical Writer, preferred in a project environment in the pharmaceutical industry
Good working knowledge of ServiceNow Knowledge Base
Demonstrated experience in managing Knowledge Base for large transformation programs
Experience preparing end user documents for Salesforce CRM or similar systems

Nice to Haves:

Pharma Commercial Operations experience is an added advantage
Business domain knowledge for Commercial Excellence, CRM, Multichannel, analytical/dashboards, finance/procurement would be an asset
Experience working with business stakeholders and vendors to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Proven ability to handle multiple topics simultaneously, with an eye for prioritization
Strong interpersonal skills, skilled in facilitation, situational awareness, communications and mentoring
Working knowledge of SDLC and release processes
Passionate about learning, sharing and further developing best practices to achieve greater impact
Strong awareness of geographic, cultural and organizational opportunities, conditions and constraints to build sound, sustainable and collaborative relationships with stakeholders.

Reference: 1390221404

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