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SAP Support Manager

Posted on Oct 30, 2021 by E-Frontiers

Louth, Ireland
Immediate Start
€70k - €90k Annual

SAP Support Manager

About the Role:
The SAP Support Manager will manage the 'business to SAP support' relationship. This role will involve working with the business and the outsourced SAP support team to implement small projects and resolve day to day issues. The ability to manage outsourced remote teams and build relationships within the business is essential. This position will not require the SAP configuration but understanding of configuration would be useful. This position will report to the IT Director.

Some of the tasks will include:

  • Become very familiar with the SAP solution and related systems including the accounting elements
  • Manage day to days support issues and assist users in the more complex system issues
  • Work with the main business users in implementing smaller projects to meet new business requirements
  • Develop relationships with the key business users and support partners

About You:

  • IT, Finance or Business degree
  • Strong accounting knowledge
  • SAP Finance and SD or MM knowledge
  • Proven experience of managing SAP support teams, preferably outsourced
  • Understanding of the purchasing and sales business processes
  • Excellent communications skills
  • Solution design and implementation skills
  • Hands on experience with complex project management
  • Problem solving, troubleshooting & diagnosis skills for technical issues
  • Ability to build strong business relationships across different business areas
  • Open to European travel

Reference: 1385038095

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