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Help Desk Support Technician

Request Technology - Robyn Honquest

Posted on Oct 30, 2021 by Request Technology - Robyn Honquest

Mundelein, IL 60060
Immediate Start
$65k - $65k Annual


Help Desk Support Technician

Salary: $65

Location: Mundelein, IL

This is on Sight at the school district supporting the faculty Level 1 and 2 Support. You will lead other people.

The help desk technician's primary responsibility is to provide exceptional customer support while providing technical support by phone, email, and onsite for our customers.

Essential Duties:

  • Manage the day-to-day functions of using technology including, but not limited to, network, e-mail, and
  • various software systems Support of Macintosh (macOS and macOS server) and Windows (Desktop/Server) operating systems, iOS devices (iPads, iPods), Google Console, including knowledge for VMware Knowledge and Support of Workgroup Manager, Open Directory, Active Directory, and Google Console Installation of all new desktop computers, Servers, and computer-related equipment (printers and other peripherals)
  • Installation and troubleshooting use of interactive teaching solutions (boards & projectors)
  • Repair and replace non-functioning computer equipment
  • Create, maintain, and update all required computer images
  • Maintain and upgrade networking equipment as required
  • Install and support of software and updates as necessary
  • Maintaining software license compliance records
  • Support telephone system issues as necessary and facilitating repair requests
  • Maintain appropriate physical security and control on all computer assets
  • Maintain inventory records of all equipment (purchases, placements, repairs and final dispositions)
  • Maintain a working knowledge of all computer-related equipment in order to facilitate timely
  • troubleshooting and repairs
  • Performing other duties as assigned.


  • Ability to deploy software using Network/Server/MDM based software installation
  • Ability to read and communicate effectively with employees
  • Ability to carry out instructions provided in either written, diagram or oral form
  • Work involves walking, talking, hearing, using hands to handle, feel or operate objects or controls, and
  • reaching with hands and arms
  • Vision abilities required include close vision and the ability to adjust focus
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the
  • essential functions


  • Covid-19 Vaccination, or willing to be vaccinated upon hire
  • Minimum two-year experience in computer hardware and software installation and maintenance desired
  • This position requires the ability to establish effective working relationships with all levels of staff

Reference: 1384595495

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