Posted on Oct 30, 2021 by Global Technology Solutions Ltd
We have an exciting opportunity for a Hardware/computer/Technical Engineer to join a blue chip organisation in Cork on a 6 month fixed term contract.
Hours are Monday to Friday: 09:00 - 17:00 and this is an onsite role
*To provide remedial service to a wide range of industry products.
*Perform direct maintenance as required and resolved complex problems.
*The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware.
*All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
*Works with clients to determine problem and develops and implements appropriate technical solution.
*Answers to or escalate calls within given timescales.
*Undertakes installation and maintenance of client systems eg PCs, networks.
*Carries out complex repairs/upgrades to existing systems.
*Monitors recurring faults or errors, analyses trends and develops relevant response.
*Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
*Assists in development of test and repair processes.
*Liaises with help desks, support centers etc.
*Diagnoses and carries out complex repairs/upgrades to all mid-range defined hardware, including UNIX, printer and networks.
*Installs and tests network operating systems.
*Performs troubleshooting and problem resolution.
*Undertakes prompt ordering and return of parts.
*Processes paperwork and systems relevant to client queries/upgrades.
*Participation in out of hours standby and call out rotation, currently 1 in 2 weeks but subject to change based on client need.
Key Skills needed:
*A friendly, engaging and professional demeanour
*Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
*Confidence in assessing Hardware break/fix issues
*Experience with laptop, mobile & desktop break fix as well as software & general finding
So if you are a Hardware/computer/Technical Engineer looking for your next exciting contract please apply today!
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