Customer Service Advisor
Posted on Oct 28, 2021 by CV-Library
* Cobham, Surrey
* Up to £25,000 + Bonus & Benefits
* Monday – Friday, 9am to 5pm
About the role:
As a Customer Support Advisor, you’ll be the backbone of the team in our Cobham branch, delivering the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in reporting, administrative tasks and even marketing.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on. As Customer Support Advisor, the focus is on bringing your personality to the role, engaging with customers and providing the support they’re looking for, when they’re looking for it. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be expected to considerately analyse our existing client data base to cross-sell our General Insurance products and generate potential prospects for our life products.
As part of our thriving and vibrant team your day to day tasks will also include reviewing and amending policies, investigating and processing claims, as well as managing transactions such as policy cancellations refunds.
We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations. We’re perfectly placed too. Easy to get to – thanks to good transport links to London and the nearby motorway network. There are also plenty of shops, restaurants, cafés, banks and more right on our doorstep.
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
Please note interviews may commence before closing date.
Patient and reassuring, you always go at the customers’ pace, making them feel comfortable whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. Enthusiastic, willing to learn and open to new ideas you bring an approachable style to building relationships with customers and colleagues alike. It is also essential that you have the following:
* Previous exposure within the Insurance or Financial Services Industry
* Successful sales experience within a customer-focused environment
* Ability to work with others in developing existing and new business
* Excellent written and verbal communication skills
* A minimum of 5 GCSEs A-C, or equivalent, including Maths and English.
You will also be required to attend training courses arranged and run by NFU Mutual and to pass the relevant licensing qualifications within an agreed time frame.
About the benefits and rewards:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Basic salary to £25,000
* Sales bonus
* Annual bonus (up to 10%)
* Contributory pension scheme (maximum of 12% company contribution)
* 25 days holiday plus bank holidays (additional holiday purchase scheme)
* Employee discounts
* Gym subsidy
* Health and wellbeing plan
* Discounts on all NFU Mutual products.
About NFU Mutual:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallop Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Closing date: 19th November 2021
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