Customer Service Advisor
Posted on Oct 28, 2021 by CV-Library
At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you're able to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as Customer Experience Advisor.
You'll be working for British Gypsum in Loughborough. British Gypsum is one of more than 30 exciting Saint-Gobain brands in the UK. British Gypsum, part of the Saint-Gobain group, is the UK's leading manufacturer of interior lining systems. Our mission is to develop innovative products and services that help customers build better spaces to live, work and play. In every kind of building - from home to work, from the local supermarket to the local hospital - we help to create partitions, provide comfort, protect against fire and insulate against sound.
As part of our commitment to providing continual excellent customer service, we are looking to appoint a Customer Experience Advisor to join our team in East Leake on a 12 month FTC basis.
Is this role right for me?
First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a great fit! As a great Customer Service Advisor at British Gypsum you will always put your customer first, focusing on engaging with customers and adapting your approach to meet their needs. You will be proactive, taking time to understand your customers. You'll also show resilience when things don't go according to plan; being open to new ideas and you're happy to learn.
Our customer experience centre is critical to the success of British Gypsum, and it's so important that we find the right people to complement and enhance our existing team. We like to challenge one another, and feel it is important to have a diverse mix of people within the team to enable the business to continue to adapt, and be the best at what we do!
This could be for you if you can demonstrate:
Previous experience working in a customer support role
Excellent communication and interpersonal skills; the ability to build strong relationships and to show empathy and understanding
The ability to work as part of a team that strives to continually improve its service
Strong problem solving skills and the initiative to take ownership of an issue
Tenacity and the ability to see things through
Strong time management skills and the ability to manage your workload effectively
What will I be doing in the role?
Working within a positive and agile team environment, the role requires someone who is motivated to continually learn about customer services, and is able to build strong and authentic relationships with customers and colleagues with ease. We use our skills and experience to enhance our brand, service and business culture, and we respond to customer enquiries, process orders and have a genuine interest in our customers to build strong relationships via insightful conversations.
Typical day to day duties will include:
Receiving and processing sales orders received over the phone and electronically
Working closely with other internal departments including sales and distribution to ensure the customer is keep fully up to date regarding their order, and ensuring they receive the best service possible
Dealing with customer enquiries, amending orders and working to build strong, long-lasting customer relationships
After mastering orders and enquiries, the role will involve more specialist activities including managing export orders, dealing with bespoke orders, some account management, and supporting the Plasterboard Recycling Scheme
Contributing to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes
Are British Gypsum and Saint-Gobain an Inclusive employer?
We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen
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