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Customer Service Advisor

CV-Library

Posted on Oct 28, 2021 by CV-Library

Worcestershire, United Kingdom
Customer Service
Immediate Start
£9.74 - £9.74 Hourly
Temporary
Do you have a Customer Service background or experience of dealing with Customers on the phone? This could be the role for you!

My client is a large retail company based in Redditch who are currently recruiting for Customer Support Advisors at a time of growth. This role is responsible for providing excellent customer service to customers across multiple channels including: telephone, live chat and email. You will act as a point of contact for any customer enquiries or complaints. With great progression opportunities available!

Customer Service Advisor
Redditch
8 - 12 Weeks min (potential permanent opportunities that will be remote working)
£9.74 per hour

Working Hours:
First few weeks of training: (remote or office based)
Monday to Friday:
9am - 17:15pm

After training:
Monday to Friday, 1 in 3 weekends:
3 Shift rotation between 8am - 10pm

Duties:
- Deal with enquiries / concerns across all platforms, remaining professional and providing highest level of service.
- Build a rapport with customers, identifying their needs, engaging with them and ensuring a customer for life.
- Ensure all customer contact is logged on the system.
- Liaise with support centre teams, suppliers and legal sources if customer issues need escalating
- Promoting products, services and increase sales

Skills:
- Verbal and written communication skills
- Confident speaking over the telephone is essential
- Able to multi-task and hold great organisational skills
- Excellent administration skills / computer literate using Office
- Retail, call centre or customer service experience is desirable
- Advantage: working with previous systems such as Salesforce

If this sounds like you and you are available immediately, apply today! Alternatively, please send your CV to (url removed) or call (phone number removed)

Reference: 215019372

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