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Customer Service Advisor

CV-Library

Posted on Oct 28, 2021 by CV-Library

Skelmersdale, Lancashire, United Kingdom
Customer Service
Immediate Start
£18.7k - £18.7k Annual
Temporary
Customer Service Advisor
Formby, Liverpool, Merseyside
£18,720 rising to £19,500 after 6 month probation
Hours :- training Monday to Friday 09:00 – 17:00
5 week rotation:
Week 1 08:00 – 16:30
Week 2 08:00 – 16:30
Week 3 08:30 – 17:00
Week 4 09:30 – 18:00
Week 5 12:30 – 21:00
Temp to Permanent

Customer Service Advisor

The Candidate

You will be an experienced customer service adviser who has worked in a call centre. You will also have the following skills, experiences and attributes.

• Organised and methodical approach to workload, with meticulous attention to detail
• Effective communicator at all levels
• Passion for delivering excellent customer service
• Outstanding telephone manner and rapport building skills
• Ability to work in a fast paced, team environment
• Self-motivated, adapting positively to change
• Excellent IT skills; ability to update and utilise the in-house computer systems
• Readily accepts responsibility
• Upbeat and positive attitude
• Team worker
• Good listener

Customer Service Advisor

The Role

The Role

• Processing telephone orders
• Answering general customer enquires
• Point of contact for all customer support needs
• Answering e-mails and live chat questions in a timely and professional manner
• Liaising with suppliers and the purchasing team
• Maintaining and building rapport with customers, understanding their needs
• Instigating solutions to help the customer, using negotiation skills where needed
• Management of your own daily work flow to ensure maximum efficiency

The Company

Our client is a rapidly growing organisation and as such they need an additional customer service team. This is an excellent opportunity to join this company at the early stages in their expansion.

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

AppH

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://(url removed)/browse/visas-immigration/eu-eea-swiss

Many Thanks

Reference: 215018847

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