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IT Change Manager


Posted on Oct 26, 2021 by CV-Library

Greater London, United Kingdom
Immediate Start
£65k - £75k Annual
IT Change Manager
West London
Financial Services
£65-75k plus bonus and benefits

A leading UK provider of financial services based in West London requires a seasoned IT Change Manager to join the team and support on a number of business critical projects focusing on digital transformation.

The IT Change Manager will Own the overall IT Change Management lifecycle including IT Change Management Policy & Procedures, ensuring business services are not unexpectedly impacted following the execution of IT Changes.

This includes:

Ensuring the IT Change Management approach supports the successful deployment of Sprint software releases into Production without issues
Ensuring effective governance and control on all IT Change matters
Working closely / collaborate with all IT and Business stakeholders providing subject matter expertise on all tasks, actions, issues and opportunities involving IT Change
Ensuring all IT Changes are meet the necessary quality and content levels to minimise risk and ensure successful execution
Work closely / collaborate with DevOps Manager and the Project Managers to ensure Agile Sprint IT Delivery adheres to Release Management processes
Ensuring existing staff and new starters receive IT Change Management ongoing training and familiarisation on roles and responsibilities in accordance with IT Change Management Procedures
Organising, scheduling and running the weekly IT Change Approval Board (CAB)
Regular review of IT Change tickets, liaising with Change Owners and related SMEs
Working with IT Service Management colleagues to support the ITSM tool
Coordinating Post Change reviews with the IT Change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes
Performing trend and performance analysis on IT Change Management, providing and tracking recommended improvements
Providing oversight of expedited and emergency IT Changes, ensuring correct escalation path is followed
Ensuring daily / weekly IT Change schedule reports are made available to all key stakeholders, identifying IT Changes in New, Pending, Scheduled, and completed states
Providing on-call management escalation support as part of IT Operational Management on-call rota
Successful Change Managers should have experience of

Working in a business undergoing significant change / transformation. Ideally within the FX, Financial Services or Banking industries (or desire to gain experience within this sector)
Over 5 years in a IT Change Manager role or equivalent Experience working in Agile / DevOps environment

ITIL best practice, with preferably ITIL Foundation and Change Management accreditation
Analysing problems and analysing data to establish facts and draw valid conclusions
Strong customer services skills
This is an excellent role and would suit a IT Change Manager who is keen to build on, or gain experience within the financial services sector.

Apply Today!

Insight Recruitment Group is an equal opportunities employer and does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All selections are made based on qualifications, merit, and business need. For more information, please visit Insight Recruitment Group’s website

Reference: 215007099

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