Night Guest Service Assistant - Edinburgh
Posted on Oct 25, 2021 by Native Ltd
If you're looking at our ad for Night Guest Service Assistant, you'd probably like to spread your wings and do something a little bit different.
At NATIVE, we operate great serviced apartments, apart-hotels and long-term residential lettings across the UK and we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We're not corporate, we're friendly and great to work with. We take guest experience really seriously...but we'd never say "Sir" or "Madam". We're as far from cookie-cutter as you can imagine.
Right now, we're on a quest to find an exceptional and innovative Night Guest Service Assistant to join our busy Operations team. You'll be looking after our beautiful property located in the heart of Edinburgh.
Every night is different. You'll be responsible for the property overnight, making sure we meet our guests and visitors expectations and ensure their safety. You'll be fundamental in creating a superb first and lasting impression of our community and central in creating the Native identity. You'll bring positive energy to each conversation, resolve issues quickly and effectively and make everyone feel welcome and appreciated.
If you want to be our next Native, you'll probably have:
·Previous experience of working nights in a Hotel or Aparthotel.
·A bright and clear communication style
·Exceptional experience of guest services, hospitality or property.
·Pride in what you do
·An ability to create positive relationships
·Great attention to detail
·An ability to work calmly and efficiently under pressure
You'll probably be someone who's a pretty good fit for one of our core values - We'll Delight You:
·Warm & welcoming
·Building real rapport
·Making it memorable
·Going the extra mile
If you are as passionate as we are about service and people we'd love to hear from you