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German Speaking Service Desk Analyst - Fully Remote

CV-Library

Posted on Oct 22, 2021 by CV-Library

London, United Kingdom
Customer Service
Immediate Start
£14.5 - £14.5 Hourly
Contract/Project
German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support

German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support

My client, a leading supplier of IT solutions, are currently recruiting for German Speaking Customer Service Desk Agents to join them on a remote working contract basis.

The contract will start ASAP, and be on a 12 month rolling basis.

The position will involve

Taking high volumes of incoming calls.
Aiming to resolve customer queries and faults with equipment.
Updating queries onto the database.
Updating system for other users.
Offer guidance to clients and identifying faults.
Working to strict deadlines and service level agreements.
The successful candidate will be enthusiastic, motivated and enjoy problem solving. You will have proven experience of working within a call centre/customer service environment. This is an exciting opportunity to work for a well-established company offering excellent benefits.

The successful applicant should also have

The ability to speak German fluently (mother tongue preferred)
Excellent customer service skills.
The ability to learn some technical product information.
Strong MS Office knowledge.
Ability to work in a pressurised environment.
The ability to pass a vetting procedure (criminal and credit checks)
A flexible approach to working hours
Further Information

Must be flexible with shift patterns - will be required to work occasional early and late shifts
Training will be provided
Fully remote
Interviews will be via Zoom
Rate details - £14.50 per hour (inside IR35) (Umbrella rates subject to deductions and weekly umbrella fee).
Overtime available for unscheduled Saturdays and Sundays
This role has been deemed and assessed and inside IR35 role,
The above rates are the umbrella company rates

German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support

German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support

Reference: 214979701

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