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Service Desk Analyst

CV-Library

Posted on Oct 22, 2021 by CV-Library

London, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project
We are currently recruiting for Service desk Analyst on 3 months contract for a client based in London on a daily rate of £178 per day inside IR35.

Job purpose :

To answer incoming calls, track all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests.

Job responsibilities:

Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
Receive and record technical application support calls and emails from end users
Document incident resolutions in the Ticketing tool.
To Manage service requests, software installations, new computer setups, upgrades.
Provide initial assessment of urgency and business impact on all support calls.
Escalate to appropriate supervisor when needed and monitor progress on critical priority tickets.
Follow-up with supervisor to support teams for timely completion of tasks.
Ensuring responses and resolutions to all the incidents and service requests and daily updates and reports
To be Willing to work on rotational shifts.
Skills Knowledge and experience:

Windows Operating Systems
Good working knowledge of Windows, MAC OS & internet technologies
Have understanding dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely

If you are interested in this role please send your CV to (url removed)

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

Reference: 214976956

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