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Junior Project Manager / Associate Engagement Manager

CV-Library

Posted on Oct 21, 2021 by CV-Library

Staines, Surrey, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
What you get to do in this role:

The Junior Project Manager / Associate Engagement Manager is primarily responsible for managing the successful deployment of ServiceNow solutions to a customer. Supporting our Engagement Management team in larger projects, acting as the primary customer contact for services for smaller engagements, from scheduling, handling any topics arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction.

* Responsible for customer satisfaction throughout the engagement cycle

* Understands the customer business including the business issues and problems being resolved by the Customer Outcomes engagement and helping customers change they way they work.

* Single point of contact for a customer for ServiceNow engagement and provides a conduit to other ServiceNow teams as required

* Work with engagement managers to create and distribute weekly and monthly project reports

* Document and follow up on project issues and action items

* Develop and maintain project schedules, issue logs, tasks, etc. as requested by engagement managers

* Support engagement management team with general administrative tasks

* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports

* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account team to progress

* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

* Scheduling (initial and ongoing) Staff Augmentation and packaged deployments

* Maintain Resource Plans

Reference: 214964475

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