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Service Desk Analyst

CV-Library

Posted on Oct 21, 2021 by CV-Library

Tyne & Wear, United Kingdom
IT
Immediate Start
£18k - £20k Annual
Full-Time
I am working on an exciting and one-off vacancy for my client based in Gateshead.

Service Desk Analyst
Gateshead - An option to work from home 2 days a week
£20K

We are looking for a keen and enthusiastic Service Desk Analyst to join a friendly team up and coming in the digital health sphere.

This role is key for the team - you will assist in the delivery of a professional IT Service desk function, which will be the central hub for all requests for IT queries.

Main Duties:

Providing excellent customer experience whilst handling customers requests on the Service Desk
Providing 1st Line Support to end users, Hardware and Software
Escalating calls and tickets to 2nd Line when required
This is a varied role so you will get chance to have your say in numerous projects to improve the IT serviceTech Stack:

PC hardware and Software
Active Directory
Windows Desktop OS
Basic Network troubleshootingAbove all else, we are looking for someone who is going to fit in the team and lead the start of the Service Desk - proactivity, keenness and enthusiasm is key.

If this opportunity sounds like something you are looking for - then please apply as soon as possible, we will be in touch with more information.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

Reference: 214964184

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