This Job Vacancy has Expired!

Senior Desktop Support Engineer

CV-Library

Posted on Oct 19, 2021 by CV-Library

Dublin, City of Dublin, Ireland
IT
Immediate Start
£225 - £239 Daily
Contract/Project
Senior Desktop Support Engineer

Dublin Based - Role is onsite

Daily Rate contract - 12 Months

About this Role:

Leading multinational company based in St Stephen's green with growth plans over the next 12 months!

Primary Responsibilities:

Point of contact for customer calls and emails to the service desk
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, 365 and Azure would be preferable.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN and Remote Desktop Services
System monitoring
Create new or update existing system and knowledge base documentation
Work efficiently and productively to achieve and exceed SLA's, KPI's targets
Improve customer service, perception, and satisfaction
Escalate service or project issues that cannot be completed within agreed service levels

Essential Skills

Familiar with all Microsoft technologies - Office 365, Windows 7-10, Server (Apply online only), Exchange, Hyper-V with strong AD experience.
Proven methodology in fault finding and troubleshoot techniques
Understanding of TCP/IP, WAN, LAN and Router technologies

Reperio Human Capital acts as an Employment Agency and an Employment Business

Reference: 214951342

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