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Customer Service Advisor

CV-Library

Posted on Oct 19, 2021 by CV-Library

Worcestershire, United Kingdom
Customer Service
Immediate Start
£20k - £22k Annual
Full-Time
Are you a customer focused, resilient individual that thrives in a fast-paced Customer Service environment? If so, we are currently recruiting for a Customer Service Advisor, to join a successful and well-established business based in Redditch.

If you have previous customer service, call centre, or sales experience, this is an exciting position to be considered, working Monday to Friday 9am-5pm

This a full time, permanent opportunity with a starting salary of between £20,000- £22,000 per annum depending on your experience

Duties will include:

o Undertake the timely and accurate sales order processing, tracking all order progress via close liaison with internal teams - warehouse, overseas production facility, finance and technical support.
o Liaise with carriers regarding bookings for exports, raising relevant shipping documents where required - commercial invoices / packing lists.
o Manage all requests, enquiries and administrative tasks through to successful completion.
o Ensure all customer issues are dealt with in a timely manner and acceptable resolution is communicated.

Skills and Experience needed:

o Experience of working within a fast-paced international customer focused operation.
o Outstanding verbal and written communication skills, with the ability to listen, build rapport and provide solutions when necessary.
o Excellent attention to detail, ability to efficiently/accurately record, present and analyse data.
o Fully IT proficient with Microsoft Office (Word, Excel, Outlook). Experience of using an ERP or similar system is essential – we use Sage and can train people not familiar with it.

If you think you have the skills and experience that my client is looking for then please click APPLY now or call (phone number removed).

PLEASE NOTE- due to the high level of applications we are getting we cannot personally get back to each and every application I would like to thank you for your interest and assure you that if you have not been selected for this role we will of course keep looking at new roles for you.
I would like to take this opportunity to wish you good luck in your job search

Reference: 214950467

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