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Customer Service Advisor

CV-Library

Posted on Oct 19, 2021 by CV-Library

Bicester, Oxfordshire, United Kingdom
Customer Service
Immediate Start
£22k - £23k Annual
Full-Time
Our well established Bicester based client are currently expanding their online services and require a Customer Service Advisor to join their team.

If you are looking for an exciting role, and a friendly, fun environment, this could be the perfect opportunity for you. This company offers a fantastic benefits package, including 22 days holiday (increasing after 3 years' service), 8% employer pension contribution, medical cover, early finishes on a Friday, free onsite parking and flexi start and finish times!

Key Responsibilities:

* Handle consumer feedback/complaints and provide appropriate solutions
* Manage daily emails and calls, and answer general enquiries
* Provide accurate information to customers
* Update the companies CRM system
* Report any problems / discrepancies with other departments
* Update the company's website and other social media channels
* Analyse consumer reviews

Requirements for the role:

* At least 3 years' experience working in a consumer support / client service / administrative role
* Strong telephone and active listening skills
* Familiarity with CRM systems and practices (ideally SAP)
* Customer focused and able to adapt/respond to different types of characters
* Strong organisational skills
* Ability to multi-task, prioritise, and manage time effectively
* Good knowledge of Microsoft Office
* Excellent written and verbal skills

For live job updates direct to your newsfeed 'follow' our Facebook page at Equation Recruitment. Alternatively, visit (url removed)

Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you for suitable vacancies

Reference: 214950072

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