IT Service Desk Analyst
Posted on Oct 19, 2021 by CV-Library
Location: Cheshire / Greater Manchester
Salary: Circa £24/£25k pa + Benefits
Roc Technologies are seeking an IT Service Desk Analyst with at least 3 years commercial experience to join a small team providing mainly 1st Line and some 2nd Line support. This is a demanding but rewarding role within a large enterprise company with fantastic opportunities for progression and a great benefits package.
Knowledge and skills:
* Software Support – Laptop, Desktop, Tablet and mobile devices
* Hardware Support – Software configuration and OS upgrades
* Active Directory
* Windows 7, Windows 10, Office 365
* Driving licence
Key role attributes:
* Strong customer focus
* 3 years experience in an IT service desk environment
* Working knowledge of ITIL framework and guidelines is desirable but not essential
* Occasional travel will be potentially to undertake upgrades to hardware on remote sites. A driving licence is required but a car and expenses will be supplied when required.
Who are we?
The Roc Group is one of the UK’s fastest growing and capable Transformation Services Providers and we empower organisations in public and private sector organisations to accelerate business and technology change. Our energised team of programme, process, technology platform and managed services experts combined with Roc-developed, industry leading best-practice and proven methodologies, enable our customers to realise their transformation vision in less time and with less risk; while realising significant and sustainable business outcomes.
At Roc, we pride ourselves on our honesty. We are a reliable, trusted partner, we operate with integrity at all times and are honest in all our dealings with colleagues, customers, stakeholders and suppliers. We are a passionate business who are proud of who we are and the clients we support.
We care about ourselves, our colleagues and our clients. We care about our Solutions, Projects and our clients’ business. We are committed to doing what we say we’re going to do and we listen to feedback. As a business, we strive for excellence, we never reach our destination and we’re professional, always seeking to go the extra mile above and beyond.
Roc Technologies is an equal opportunities employer and no applicant or employee shall receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable
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