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Service Desk Analyst

CV-Library

Posted on Oct 19, 2021 by CV-Library

Essex, United Kingdom
IT
Immediate Start
£20k - £25k Annual
Full-Time
Service Desk Analyst
Basildon based
£20,000 - £25,000 per annum

I am working with a growing MSP based in Basildon that is looking to add to their large Service Desk Team on a permanent basis. You'll be joining a very friendly and supportive team that will give you the direction and progression routes needed to succeed in your career.

Your general responsibilities will be as follows:

Dealing with 1st line incidents and escalating where necessary
Assess and resolve client hardware / software issues
Clear communication to ensure issues are handled effectively and to the correct standards
Complete tasks in a compliant way in line with service desk procedures
Utilize personal training days to up-skill yourself and progress within the company
Work effectively within a fast-paced environment
Any other tasks as required
This role would really suit a progressive graduate that's looking to get their foot in the door with the first IT position, an IT support person that's wanting progression in the future or someone with a strong customer service background that's wanting to pursue an IT career.

I am looking to move quickly with this one and will be setting up interviews over the next week.

If this is the right role for you then please apply below or contact me on (url removed)

Reference: 214947922

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