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Customer Service Advisors


Posted on Oct 19, 2021 by CV-Library

East Sussex, United Kingdom
Customer Service
Immediate Start
£20k - £20k Annual
A career that will deliver change. Together we'll help Britain achieve Net Zero.

Working hours: Flexible shift pattern between 08:00-18:00 Monday to Friday and 08:00-14:00 Saturday after training and development
Location: Hove
Salary: From £20,000, rising to £21,000 within a year + excellent benefits

The Opportunity
Our client, one of the UK's leading energy providers, are looking for Customer Service Advisors to join their customer contact centre. If you have a passion for helping people, have good communication skills and you're looking for a career where you can really make a difference, then we'd love to hear from you!

What you'll do:

As a Customer Service Advisor, you'll be part of a team providing first class customer service to our client's customers.
You'll be the voice of the business, a trouble-shooter and a problem solver.
You'll put the Customer first and help solve our client's customer's energy needs. You'll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.
You'll be IT literate with a good general level of education including Maths and English.

Our Benefits

Our client are dedicated to offering flexible benefits that support people across all aspects of their lives. Along with our client, we offer a range of benefits to support workers' physical, emotional and financial wellbeing:

Wide-ranging career opportunities
37 hours a week
25 days holiday plus 8 bank holidays
Discounts & cashback through many retailors
On site gym, Costa and close to local bus routes
Free tea and coffee
Bonus scheme, with further opportunities for commission
Where you'll be based

You'll be given an induction (11 weeks at the client's offices). Once you've finished and have reached competency (at roughly 24 weeks), they'll review your working arrangements. To have the best employee experience, they believe it's important for people to be together for things like:

Collaboration and group working
Team meetings and one to ones
Certain types of training and development
Coaching and feedback
Performance and wellbeing support

Reference: 214944038

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