This Job Vacancy has Expired!

Support Analyst

CV-Library

Posted on Oct 18, 2021 by CV-Library

London, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
Spectrum Search are delighted to be recruiting for a Support Analyst for a rapidly scaling business in the Blockchain / Digital Asset trading space based in London Bridge.

The main purpose of this role is to provide the highest level of customer support in the cryptocurrency industry, bringing rapid resolution to tickets generated within the service desk. You will be working within one of the fastest growing sectors within FinTech and join a scaling close-knit team dedicated to taking the company worldwide and changing the industry!

What you will be doing as a Support Analyst:

* Taking ownership of tasks, requests and incidents throughout the service lifecycle

* Providing regular updates and feedback to customers on outstanding tickets

* Management of problems within agreed timeframes

* Manual customer ID and proof of address verification

What we are looking for in you:

* Minimum of 1-year service desk experience in a fast-paced B2C industry

* Strong computer skills and fast typing speed

* Strong written skills

* Naturally empathetic with customer issues

* Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed

* Interest or willingness to learn about cryptocurrencies and blockchain technology

KEY INFORMATION:

* This is a PERMENANT role

* 5 days per week, INCLUDING Saturday & Sunday

This is a fantastic opportunity to join first and foremost, a fantastic team of people who are absolutely committed to the best customer service but also the continued rapid growth of a revolutionary business.

For more information, please do not hesitate to apply

Reference: 214933697

Set up alerts to get notified of new vacancies.

Similar Jobs

Support Analyst

Thurso, Caithness, United Kingdom

Annual Salary

Support Analyst

Bristol, Bristol (County), United Kingdom

£25k - £30k Annual

IT Support Analyst

Norwich, Norfolk, United Kingdom

Annual Salary

IT Support Analyst

Leicester, Leicestershire, United Kingdom

£24k - £28k Annual

IT Support Analyst

Kent, United Kingdom

Annual Salary

IT Support Analyst

Bodelwyddan, Clwyd, United Kingdom

£20k - £30k Annual

IT Support Analyst

Chelmsford, Essex, United Kingdom

£25k - £30k Annual

IT Support Analyst

Chester, Cheshire, United Kingdom

£27k - £27k Annual

Support Analyst

Norwich, Norfolk, United Kingdom

£14 - £16.5 Hourly

Support Analyst

Bristol, Bristol (County), United Kingdom

£25k - £30k Annual